Website Design & Development – Terms & Conditions
These terms and conditions are here to ensure that clients and I are on the same page from the start of a project – they protect clients' interests as much as mine and help avoid any confusion down the line. Please take a moment to read through these points. If anything isn't clear or you have questions, I'm happy to discuss them before we begin.
1. Project Start
Work begins only once the following are in place:
A signed contract or written agreement
A clear and agreed-upon brief
A confirmed project fee
An initial payment (minimum 40–50% unless otherwise agreed)
2. Scope & Changes
The project fee covers the design and build outlined in an agreed brief. Copywriting is not included unless specifically agreed in writing. Any additional pages, features, functionality, content support, or revisions beyond the agreed package will be quoted separately before work proceeds. Unless otherwise specified, the base fee includes up to two rounds of revisions.
Out-of-Scope & Urgent Requests: All requests for work outside the agreed scope must be submitted in writing and will be subject to a formal quote and written approval before commencement.
Requests submitted:
With less than 72 hours' notice, or
Outside agreed working hours (Monday–Friday, 9:00 AM – 5:00 PM GMT)
may incur a 50% premium fee and/or extended delivery timelines, and may be declined at the sole discretion of the service provider. No work will begin without prior written agreement and confirmation of fees.
3. Client Responsibilities
The client is responsible for providing all written content, images, assets, and information needed for the site, unless copywriting or content creation has been explicitly included as part of the project. All materials should be provided in a timely manner. Delays in receiving content or decisions may delay the project timeline.
The client is responsible for domain and platform subscription costs. These are not included in design and/or implementation fees.
The client is responsible for ensuring that all website content complies with relevant laws and regulations, including but not limited to copyright law, data protection legislation (including UK GDPR), and accessibility obligations. The service provider accepts no liability for content provided by the client that is found to be unlawful, infringing, or non-compliant.
4. Payments
Invoices must be paid within 14 days unless otherwise stated. Work pauses automatically if payments fall overdue. The final site will only be transferred, launched, or handed over once all fees are paid in full.
5. Timeline
Any proposed timeline depends on the client supplying content and feedback as agreed. Delays on the client side may shift delivery dates.
6. Cancellations & Termination
If the client cancels the project after work has begun, the initial payment is non-refundable. Any additional work completed will be invoiced at the agreed hourly rate or project fee proportion.
Either party may terminate this agreement with 31 days' written notice. All fees for completed work or scheduled sessions remain payable. No further work will be undertaken after termination unless a new written agreement is signed and payment received in advance.
7. Platform & Technical Notes
Websites are built using platforms (e.g., Squarespace, Cargo, WordPress) and set up for responsive behaviour within those systems' capabilities. Sites are tested across major modern browsers (Chrome, Safari, Firefox, Edge) and common device sizes during development. However, browser differences, third-party changes, or platform limitations may affect appearance or performance. Extensive stress testing, performance optimisation beyond standard best practices, or testing across legacy browsers requires additional time and will be quoted for separately if needed.
Internet connectivity, hosting uptime, and third-party service availability are outside my control and responsibility. Temporary outages, performance issues, or inaccessibility caused by internet infrastructure, hosting providers, DNS propagation, or platform downtime do not constitute a failure on my part and are not grounds for refund or dispute.
8. Maintenance & Aftercare
Ongoing maintenance, updates, future changes, or training are not included unless a monthly or hourly arrangement is agreed separately.
9. Intellectual Property
All design files, layouts, and related materials remain my property until the project is paid for in full. Once final payment is received, all rights to the delivered website design and assets are transferred to the client. Preliminary drafts, unused concepts, and working files remain mine.
I reserve the right to display completed work in my portfolio and use it for promotional purposes, unless the client requests otherwise in writing prior to project completion.
10. Communication & Professional Boundaries
Communication and decision-making take place during agreed working hours and through agreed channels.
11. Confidentiality
Both parties agree to keep confidential any sensitive business information, pricing, or proprietary materials shared during the course of the project. This obligation continues after the project has concluded.
12. Limitation of Liability
To the fullest extent permitted by law, my total liability to the client for any claim arising out of or in connection with this agreement — whether in contract, tort, or otherwise — shall not exceed the total fees paid by the client for the project in question. I shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of revenue, business, or anticipated profits.
13. Governing Law
This agreement is governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall first be addressed through good-faith negotiation between the parties before any legal proceedings are commenced.
These T&Cs are routinely updated. Last additions, April 2026.